Customer Satisfaction Guarantee
We are dedicated to offering high-quality products and exceptional customer service. To ensure your satisfaction, we provide a 90-day guarantee on all purchases.
For any questions or concerns regarding returns and refunds, please contact our 24/7 Customer Support team through our Contact Page.
Cancellation Policy
You may request a cancellation within 24 hours of placing your order, provided it has not yet been dispatched. To initiate a cancellation, please reach out to our Customer Support team promptly. If the order has already been dispatched, our standard Returns Policy will apply.
Returns Policy
If you wish to return an item, you have 90 days from the date of receipt to request a return for a refund or store credit. Once we receive and inspect the returned item, we will process your refund.
Return Eligibility
- Time Frame: You have 90 days from the date you receive your order to initiate a return.
- Condition of Items: Items must be unused, in their original packaging, and with all original tags attached. Products that show signs of wear or are missing tags may not qualify for a refund or exchange.
How to Initiate a Return
- Contact Us: Reach out to our Customer Support team within 90 days of receiving your order. Provide your order number and specify the items you wish to return.
- Receive Return Instructions: Our team will guide you through the return process and provide any necessary return shipping labels.
- Prepare Your Package: Ensure that the items are securely packaged in their original packaging, including all tags and accessories.
- Ship the Package: Use the provided shipping label or choose a reliable shipping method with tracking to send the items back to us. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
- Inspection: Once we receive your return, we will inspect the items to ensure they meet the return eligibility criteria.
- Processing Time: After approval, refunds will be processed within 2-5 business days. The refund will be issued to your original payment method.
- Notification: You will receive an email confirmation once your refund has been processed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.